What happens to your details when you write to us

This site publishes planning guidance for the Everest Base Camp trek, and it is run by Nepal Unique Treks and Expedition Pvt Ltd, a trekking company at 16 Sorhakhutte, Thamel, Kathmandu, Nepal. everestbasecamp.tours and that company are one business and one legal entity, not two. That matters here for a simple reason: when your inquiry reaches the people who will run your trek, it has not been handed to anybody else.

The company numbers, and the public registers that confirm them, are on the brand facts page. Our address and phone number are on the contact page.

Four fields are required and one is optional.

Your name. Up to 120 characters. We use it to address the reply.

Your email address. Up to 254 characters. We reply here. Sending the form does not put you on a mailing list, because there is no mailing list on this site.

The month you are thinking about. An English month name. It decides what we tell you about weather, flights and teahouse space.

How many of you there are. One of five bands, from one person to thirteen or more. It changes the cost per person and the way the trek is staffed.

Your message. Optional, up to 4,000 characters. Whatever you write here, we read.

There is also a hidden field named website that a person never sees and never fills in. Automated spam fills it, and anything that fills it is discarded without being stored. The form asks for nothing else. No date of birth, no address, no passport, no payment details, no health questions.

When the form is submitted, the request itself carries a few things, and we keep them with your message:

the page you were reading when you sent it, your internet address as our host reports it, the two letter country code our host reports, the first 200 characters of your browser’s identification string, the time we received it, and the reference we generated for you.

That is the whole list. It exists so the reply can be about the page you were actually reading, and so we can tell a real inquiry from the automated junk that arrives every day. It is not used to build a profile of you, and it is not shared.

Your inquiry is written to a key value store operated by Cloudflare, who host this site. The record is filed under a key made from your reference, which begins with EBC and the date. Cloudflare stores it for us and does not use it for anything of their own.

If we have a notification endpoint switched on, a copy of the same record is sent to it so that a person is told an inquiry has arrived. Nothing else leaves. There is no advertising network, no analytics company, no chat widget, no social embed and no customer database from a third party attached to this site.

The people who can read it are our own team in Kathmandu. No other trekking company sees it. Nobody buys it. If we ever add a supplier who would process your details, it gets named on this page with the date it was added, before it is switched on.

There is no automatic acknowledgment email at the moment. Your reply comes from a person at our own mailbox, which is also why we have not named an email delivery company below.

We are not going to print a retention period we have not agreed. A schedule is drafted and it is under review. When it is signed off it goes on this page with the date, and this sentence goes away.

What is true today: your inquiry stays in the store until you ask us to remove it or until we clear it. You can ask at any time, for any reason or for none, and you do not have to explain yourself. The section below says how.

Plainly: we do not sell, rent, trade or otherwise hand your details to anybody for money or for anything else. This site makes money one way, by running the trek you asked us about. There is no advertising on it, so there is nothing here that a data broker would be paying for, and nothing we would be tempted to sell.

No cookies. Not one, not for analytics, not for advertising, not for measurement. There is no cookie banner on this site because there is nothing to consent to.

One stored setting. The light and dark control in the header saves your choice in your own browser, in local storage, under the key ebc-theme. The value is the word light or the word dark. Nothing else. It is written only when you press the control, it is read before the page paints so the screen does not flash, and it never leaves your device. We cannot see it. Clearing your site data removes it, and the page then follows your operating system setting instead.

The web address after you send the form. When the form is accepted you are sent back to the page you were on, with your reference in the address bar. That means it is in your browser history, the same as any other page you visit. It contains the reference and nothing about you.

Fonts and files come from this site. The typeface is served from our own domain, so opening a page here does not quietly call a font company, an icon service or a content network we have not told you about.

No page on this site asks for identity documents, passport numbers, dates of birth or payment card details, and none ever will. A real booking does need some of that later, and when it does it happens directly with the operating company through a channel meant for it, never through this form and never by uploading a scan to a web page.

Write to info@nepaluniquetreks.com and quote your reference if you have it, or the email address you used. It reaches a person at the office listed on the contact page. Ask us for any of these and we will do it:

a copy of everything we hold about you, a correction to anything that is wrong, deletion of the lot, or simply that we stop contacting you.

We will confirm in writing when it is done. We have not published a formal deadline in days, because that is part of the same review as the retention schedule, and the honest position is that a small team should not promise a timetable it has not tested. If the law where you live gives you a deadline, we are not going to be slower than it.

One honest note about deletion. Removing the record takes it out of our live store immediately. Our host keeps its own routine backups on a cycle we do not control, so we will not claim your record vanishes from every disk on earth the same second. It stops being available to us, and it stops being used, at once.

Four things are not settled, and this site says so rather than filling them in: how long an unconverted inquiry is kept, the deadline we publish for answering a request about your data, which company we will use to send email when we automate the acknowledgment, and whether we add an optional and unticked box for planning emails. There is no such box today, so nobody is receiving marketing from this site.

Every one of those gets written here, with a date, before it changes anything. That is the same rule we apply to fees and altitudes, described on our editorial policy page.

The date this page was published and the date it was last checked are at the foot of it. If we change something that affects you, we change the date and we say what changed. We do not quietly edit a trust page.